Pre-payment of exam fee is required for online appointments and new client appointments. 

Surgical deposit is required for anesthetic procedures.

Cancellation Policy: If you do not show up for your appointment and do not call ahead, your exam fee will be held by clinic as a cancellation fee. Repeated no shows will result in stopping service until fees are paid.

Rescheduling: If your appointment is rescheduled within 24 hours, your exam fee will be held by clinic and applied to your appointment. We require 72 hours’ notice for rescheduling surgical appointments.

No appointments will be booked during Lunch 12:30-2PM.

Urgent same day appointments will be taken as scheduling allows. Please call ahead - emergencies will be triaged upon arrival.

Holiday closures: Memorial Day, July 4th, Labor Day, Thanksgiving (Thursday and Friday), Christmas (12/24-25) and New Year’s Day (1/1). Additional holiday closures may occur.

Payment in full is due at the time services are rendered. No payment plans are available.

We accept cash, all major credit/debit cards, and Care Credit. We do not accept checks.

Credit card transactions will incur a 3% processing fee.

You can also pay your bill online through our Pet Portal, using Shepherd Pay. We may ask to send you a text-to-pay link to settle your balance remotely.

Online appointment booking requires pre-payment of the appropriate office visit fee.

Advance partial deposit is required for surgical anesthetic procedures.

For scheduled doctors’ appointments, we can provide a same day in-house or written prescription for your pet.

For refills or walk-in prescription requests, we require 48 hours notice, subject to availability.

Special order prescriptions require 1 week notice.

If we do not have a prescription in-stock, we encourage you to order through our online pharmacy! Our online pharmacy allows you to request refills, and allows us to approve it directly, with no additional paperwork. Bonus: our online pharmacy is competitively priced and helps support this small local business!

If you choose to use another retailer for prescriptions, you must pick up a paper, wet-signed written prescription from our office. We require 48 hours notice to provide a written prescription, and we do not call, email or fax prescriptions to external pharmacies.

At Morningside, the safety and well-being of both pets and people are always our top priorities. We understand that visits to the vet can sometimes feel stressful, and we want to make the experience as positive as possible for everyone involved. Caring for animals is our passion, and caring for the people who love them is just as important. You can count on us to provide individualized attention, compassion, and support for both your pet and your family.

To help ensure the best experience for both your pet and our team, we may recommend that your pet return for the completion of their exam under oral sedation. In some cases, injectable sedation may be necessary to safely and comfortably perform the visit. Please know that we care deeply for every patient, and our goal is always to make Morningside a safe and positive place for your pet.

At our hospital, we are committed to providing the highest standard of professionalism and consistent care. While we recognize that unexpected situations may arise, our team strives to remain flexible and responsive to our clients’ needs. You can expect our staff to approach every circumstance with empathy, understanding, and a focus on your pet’s well-being. In return, we ask that all interactions remain respectful. We have a zero-tolerance policy for violent, abusive, or threatening behavior—whether written, spoken, or physical. We welcome you to share your goals and expectations for your pet’s care so that we can work together to provide the best possible experience and outcome.